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TB Clinical Support Worker

NHS AfC: Band 3

Main area
TB Clinical Support Worker
NHS AfC: Band 3
Full time - 37.5 hours per week (37.5 hours/week)
Job ref
Whittington Health NHS Trust
Employer type
Royal Free London
£20,330 - £21,777 Per annum excl HCA
Salary period
30/10/2021 23:59

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.



Job overview

The North Central London Tuberculosis Service is provided by Whittington Health. We are a multi disciplinary team providing high quality services for people receiving treatment for tuberculosis, their contacts and the wider community across the boroughs of Barnet, Camden, Enfield, Haringey and Islington.

Our Tuberculosis services are based in the outpatient setting but we provide a service both in hospital and in the community. The post holder will work in all settings both as part of your learning experience, and in response to changing patient and service needs.

Tuberculosis often affects vulnerable people with complex health and social needs, including homelessness, drug and alcohol dependence, or people who are in prison. Experience of working with these vulnerable populations would be an advantage. You will also assist in case management support activities e.g. return to service work and community phlebotomy. Full training will be given



Main duties of the job

We are looking for a forward thinking person to come and join our innovative service, offering medical treatment, specialist nursing and outreach support to a diverse client group. This is a great opportunity for a caring and efficient person seeking a career in the NHS.

The post holder will be an enthusiastic and motivated individual who enjoys working with a team of dedicated staff. This is a permanent /full time post working at the Royal Free Site. You will work under the supervision of the TB Nurse Specialists, supporting both physician and nurse led clinics and undertaking assigned tasks in direct and indirect patient care. 

You will ensure the patient journey during their outpatient experience is positive and you will undertake phlebotomy, carry out minor diagnostic tests and be responsible for managing the clinic environment to a high standard.

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff.  We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.  The Trust  believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

Clinical Responsibilities
 To carry out nursing care under the direction of the TB Nurse specialists.
 To provide clinic support, ensuring the patient pathway during their outpatient
appointment in Doctor and Nurse led clinic is a positive experience. This will involve
being welcoming, maintaining a safe, comfortable environment, keeping patients
informed on waiting times, liaising with pharmacy and other hospital departments,
escorting patients and undertaking any other activity commensurate with the band of
the role as requested by the clinical team.
 Ensure clinic rooms are adequately stocked and prepared for clinic at all times. 

 To effectively communicate with all members of the multi-disciplinary team.
 Take observations such as vital signs, blood pressure, pulse, respiration and oxygen
saturation and weighing patients. Document findings and report any abnormalities to
the nursing team.
 Sign post patients to other services as required - Smoking Cessation
 Undertake routine phlebotomy including IGRA testing as requested by the clinical
 To maintain the comfort and dignity of all patients.
 Collecting and labelling of specimens e.g. urine, sputum
 Undertake urinalysis and blood glucose testing as directed by nursing team.
 To be aware of the needs of patients and carers.
 To follow infection control procedures and take steps to avoid cross infection.
 To report immediately any untoward incidents and any other relevant information to the
TB Nursing team
 To report any change in social/lifestyle circumstances i.e. increased alcohol intake,
which may affect ability to adhere to TB treatment
 To ensure a courteous and helpful approach to patients and their relatives/carers in the
community, adopting a sensitive approa
 To work with a difficult and sometimes challenging client group
 To be aware of own limitations and make these known if asked to perform beyond own
sphere of competence.
 To participate in or contribute to other activities such as observing clinic DOT, escorting
patients to appointments, locating and encouraging patients to return to service,
gathering information, Mantoux readings, community phlebotomy, basic administrative
tasks, or any other activity requested by the clinical team and deemed within the
expectations of the role. 

 Checking resuscitation equipment daily in line with Trust policy and taking appropriate
action where necessary.
 Checking and recording the temperature of the drugs fridge daily, informing the nursing
team of unsafe readings or concerns.
 Monitor and maintain stock levels of supplies, including timely ordering
 Undertake basic reception and administrative duties in the absence of TB
administration team,
Promoting health and preventing ill health
 Assist in the delivery of public TB awareness campaigns.
 Challenge prejudice and stigma associated with TB
 Work within the Safety at Work Act. Ensure that professional duties are undertaken in
such a manner that protects patients, visitors and colleagues from hazards (which
involves reporting such hazards should they arise).
 To provide TB information to patients, carers and relatives on a one to one basis.
Partnership working
 Attend and contribute to meetings, forums and case conferences, as appropriate, i.e.
case review and team meetings
 Be flexible in the delivery of the role across the network.
 Undertake other developing TB service roles that fall within the skills and competence.
Professional practice
 The post holder will identify their own training needs with their line manager through
reflection and appraisal.
 Maintain and update personal knowledge of TB and associated health issues. 

 To ensure timely and accurate data collection as required.
 Maintaining patient records, both written and electronic.
 Participate in TB audit alongside the clinical team.
 Participate in cohort review.
Management of resources
 To be responsible for the safekeeping and use of equipment.
 Assist with the distribution of patient information.
Research and Development
 Participates in patient experience surveys 

Person specification

Whittington Health Core Values

Essential criteria
  • Demonstrates ability to meet core values: Innovation, compassion, accountability, respect, excellence

Education /

Essential criteria
  • • GCSE levels A to C in English and Maths or equivalent
  • • NVQ Level 3 or equivalent experience
  • • Evidence of further study in a relevant area

Skills & Abilities

Essential criteria
  • • Good standard of literacy - able to write clear reports
  • • Basic I.T skills, including word processing and use of internet
  • • Good communication skills.
  • • Good interpersonal skills.
  • • Enthusiastic and well motivated
  • • Ability to use initiative to recognise own limitations.

Knowledge & Experience

Essential criteria
  • • Demonstrable voluntary/work experience in a health or social care environment
  • • Experience of face to face contact with the public
  • • Experience of working in a team
  • • Ability to manage own time and demonstrate high quality organisational skills. (Essential)

Personal qualities

Essential criteria
  • • Personable, approachable, resourceful
  • • Team-player


Essential criteria
  • • Comfortable travelling and using public transport.
  • • Ability to manage moderate to high level of physical effort on a daily basis
No smoking policyPositive about disabled peopleInvestors in PeopleImproving working livesCare quality commission - GoodDisability confident committed

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Jacqui White
Job title
Clinical Team Lead
Email address
Telephone number
Additional information




If you have problems applying, contact

Whittington Health NHS Trust
Magdala Avenue
N19 5NF
0207 288 3762