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Blood Sciences Pathology Reception Manager

NHS AfC: Band 5

Main area
NHS AfC: Band 5
Full time - 37.5 hours per week (may be required to support shifts should the need arise)
Job ref
Whittington Health NHS Trust
Employer type
Pathology Department level 5
£25,655 - £31,534 + HCAS
Salary period
28/10/2021 23:59

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.



Job overview

The pathology department at Whittington Health are looking for an experienced and enthusiastic individual to join a friendly team and manage the Blood sciences (sample) reception team.   the successful candidate would be expected to oversee the day to day running of reception, maintain quality standards as per the UKAS requirements.

Main duties as per the JD include but not limited to managing of a small team in ensuring the day to day running of the sample reception area.  To oversee that all processes are being undertaken in line with the protocols, to continuously review processes and ensure improvement of services.

The pathology services will be joining North West London Pathology (NWLP) network and the successful candidate will be working with a team to support the transition, in ensuring standardised protocols are in place.

All staff are required to adhere to the Trusts ICARE values

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.


Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

The day-to-day management of Specimen Reception under the direction of the Operational Pathology  Manager.

  • Contributes to providing a professional clinical technical laboratory service, working effectively as a team member as part of the overall department.
  • To possess the skills required to provide the necessary training and supervision of staff within the section.
  • Will ensure that all staff are aware of their responsibilities when processing samples and that accuracy of data entry is paramount.
  • Will be an effective leader focussing on the quality of the service provided
  • Will formulate an effective communication strategy between all parties
  • The post holder is required to receive, analyse and interpret queries and liaise with staff and management

Person specification


Essential criteria
  • Degree or Health related equivalent qualification
  • GCSE English,Math and science
  • Laboratory Knowledge and experience
Desirable criteria
  • Scientific Degree
  • knowledge of LIMS Systems
  • Knowledge of process mapping

Skills and Abilities

Essential criteria
  • Able to prioritise and plan own workload and work to tight deadlines
  • Able to influence and gain the confidence of clinicians and staff in other departments within the Trust
  • Able to deal tactfully with clients and other users of the laboratory service.
  • Able to work effectively as part of a team
  • Excellent written and verbal communication skills
  • Report writing skills Numerate
  • Analytical/Problem solving skills & Organised, with attention to detail
  • Ability to work under pressure.
  • Ability to show flexibility by performing multiple tasks
  • Prepared to work with biological materials
Desirable criteria
  • Knowledge of people management
  • Candidate has understanding and knowledge of Quality and Audits

Knowledge and Experience

Essential criteria
  • Knowledge and understanding of NHS processes and targets
  • Experience of dealing with patient and user of the service complaints
  • Experience of using patient information systems
Desirable criteria
  • Proven management experience in the NHS
  • Project Management Experience
  • Experience of managing change

Personal Qualities

Essential criteria
  • Good communication and presentation skills.
  • Ability to deal with complex queries
  • Such as to meet the requirements of the role with any reasonable adjustments
No smoking policyPositive about disabled peopleInvestors in PeopleImproving working livesCare quality commission - GoodDisability confident committed

Applicant requirements

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here. Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead. It’s cheaper to apply for and you do not need to pay the annual immigration health surcharge

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Helen Williams
Job title
Blood Sciences Reception Manager
Email address
Telephone number
020 7288 3963
Additional information

Nazia Hussain 

Operational Pathology Manager


020 7288 5832

If you have problems applying, contact

Whittington Health NHS Trust
Magdala Avenue
N19 5NF
0207 288 5925