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Receptionist and Administrator MSK Physiotherapy Services

NHS AfC: Band 2

Main area
NHS AfC: Band 2
37.5 hours per week
Job ref
Whittington Health NHS Trust
Employer type
Whittington Hospital
£17,652 - £19,020 per annum excl HCA
23/07/2019 23:59

Whittington Health NHS Trust received a ‘good’ overall inspection from the CQC in April 2016, rated ‘good’ in a national review of openness and transparency standards across NHS trusts in England and ranked 78 out of 230 NHS Trusts overall.

For our current apprenticeship vacancies, please go to and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.



An exciting opportunity has arisen to join the Whittington Health Community Administration Team within the Physiotherapy service.

We are seeking motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and  be able to have the ability to organise, prioritise and demonstrate excellent time management.

This post holder will work as part of the Whittington Health Community Administrative Service across our service sites providing front desk reception and back office duties as needed by the service.


* Booking, cancellation and rebooking of appointments using RIO, Medway and other relevant patient data systems.   Booking interpreters and transport for patients, photocopying, uploading, scanning as per the demands of the service also the Management of incoming and outgoing mail.

* Receive incoming telephone calls from patients regarding appointments and rescheduling requests also from carers, GP’s, staff, other Health Care professionals and external organisations.

This post offers you the opportunity for you to become part of a service that is evolving with the ever changing population needs. Our service sites are situated in North London and delivers health care to the residents of Haringey and Islington; both in the community and through the Whittington Hospital.

The department provides a friendly working environment with supportive and experienced Team leads.

Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting information to show how you meet the criteria.

The service operates Monday to Friday 8-6 and there will be a requirement to work within these extended hours.

No smoking policyPositive about disabled peopleInvestors in PeopleImproving working livesCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

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Further details / informal visits contact

For further information, please contact Juliet Benton, Acting MSK Physiotherapy Service Manager ( or 0207 288 5067)  or  Liz Smith, Deputy Community Access Lead (