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Patient Pathway Administrator

NHS AfC: Band 3

Main area
Patient Pathway Administrator
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
220-S&C-3215741-A
Employer
Whittington Health NHS Trust
Employer type
NHS
Site
Whittington Hospital - Acute
Town
Islington
Salary
£20,330 - £21,777 £20,330 - £21,777 Excl HCAs
Salary period
Yearly
Closing
19/10/2021 08:00

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

 


 

Job overview

The post holders will provide Reception / Administrative service supporting multidisciplinary staff in the Trauma and Orthopaedic and Community Urology  Services within the operating hours of 09:00 - 15:00  Monday to Friday. 

The post holders will be responsible for using the IT systems to ensure timely and accurate data is recorded for patients accessing the service

The post holders will carry out their duties in such a way as to make a direct and positive contribution to the organisation of work identified and ensure confidentiality is maintained at all times.

Main duties of the job

An exciting opportunity has arisen for 3  pro-active individuals to join our busy and dynamic Trauma and Orthopaedic and Community Urology  teams. 

The post holders will provide Reception / Administrative service supporting multidisciplinary staff in the Trauma and Orthopaedic and Community Urology Departments within the operating hours of 09:00 - 15:00  Monday to Friday. 

You must be highly motivated and committed to provide high quality administrative support within a hospital environment

They will have excellent communication and numerical skills and have the ability to work both as part of a team and on your own initiative.

They will be able to organise and prioritise their own workload and balance this with the demands of a busy, diverse and varied role, whilst working flexibly within a Team to ensure deadlines are adhered to.

A sound working knowledge of Microsoft Office applications and the ability to use multiple applications simultaneously is essential for these Roles.

Working for our organisation

Working for your organisation (‘About Us’)
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff.  We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.  The Trust  believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

  • To act as the first point of contact to all patient, staff and service users in the Trauma and Orthopaedic and Community Urology Services, and address all enquiries in an efficient, courteous and friendly manner.
  • To be responsible for answering the telephone in a professional manner, ensuring that all messages are passed on accordingly and actioned if required.
  • Register patients on Medway as required.
  • To book appointments as required including follow up, new and emergency.
  • Organise and maintain support for clinical staff to ensure the smooth running of the service.
  • To receive incoming telephone calls from patients, carers, GP’s, staff, other Health Care Professionals and external organisations and to be able to take appropriate action, which may involve discussion with other members of the team.
  • To assist patient and clinicians / nursing team whilst in clinic area with administrative tasks, as directed by Team Leader.
  • To ensure all queries and correspondence are promptly and efficiently dealt with
  • To ensure the smooth running of the clinic, and the provision of effective, high quality & efficient care in a timely manner
  • To ensure all Clinical outcomes within 48 hours of clinic are completed on Medway in order meet our target.
  • To book follow up appointments from partial bookings.
  • Looking at clinic slot utilisation with support from the Deputy Team Leader

 

Person specification

Education & Qualifications

Essential criteria
  • Educated to GCSE level (or equivalent) with emphasis on Numeracy and Literacy
Desirable criteria
  • NVQ Level 2 in Business Admin
  • Customer Care Course

Skills & Abilities

Essential criteria
  • Ability to cope in a busy environment
  • Excellent interpersonal and communication skills
  • Excellent organisational and self-management skills
  • Ability to accurately record information and an understanding of why this is important
  • Ability to sensitively handle difficult situations
  • Ability to work as part of a team and on own initiative

Knowledge & Experience

Essential criteria
  • Previous administration experience
  • Knowledge/Experience of Word, Excel and Databases
  • Knowledge and understanding of confidentiality issues
Desirable criteria
  • Knowledge of Medical Terminology
  • Experience of working within the NHS

Personal Qualities

Essential criteria
  • Motivated and Flexible
  • Enthusiastic and positive with a ‘can do’ approach
  • Polite and helpful attitude
  • Reliable
  • Commitment to delivering patient–centred services
No smoking policyPositive about disabled peopleInvestors in PeopleImproving working livesCare quality commission - GoodDisability confident committed

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Patience Kursten-Holmes
Job title
Service Manager
Email address
Patience.kursten-holmes@nhs.net
Telephone number
0207 288 5004

If you have problems applying, contact

Address
Whittington Health NHS Trust
Magdala Avenue
London
N19 5NF
Telephone
0207 288 3767